Support
Get help without losing your interview momentum.
Tell us what happened, where it happened, and what you expected. We will help you get back to practicing with the least friction possible.
Replies usually arrive within 24 to 48 hours.
Fastest way to get help
Include your account email, device, app build, and a short description of the problem. Screenshots are welcome for visual or billing issues.
Support email
namirrehman1510@gmail.comAccount access
Sign-in, Apple or Google login, password reset, and profile sync.
Plan or credits
Free credits, Pro plans, billing, and purchase issues on the App Store.
Interview quality
Questions across medicine, engineering, CS, business, and marketing, plus feedback and saved reviews.
CV upload
PDF upload, parsing issues, and how CV context is used in practice.
Voice practice
Recording, transcription, microphone permission, and interviewer speech playback.
Bugs and feature ideas
Crashes, loading issues, new fields, languages, and improvements.
Before you email
Add these details so we can solve it faster.
- Your account email or mention that you used guest mode
- Device model and iOS version
- The app version shown on your profile screen
- A screenshot or screen recording if the issue is visual
- The role, interview type, and question where the issue happened
Free credits look wrong
Sign out and back in, then reopen the app. If the count is still incorrect, send your account email and how many questions you answered.
Voice is not working
Check microphone permission in iOS Settings, record in a quiet place, and try a short answer first.
AI feedback feels off
Send the role, question, your answer, and the feedback you received so we can tune the interview prompt.
Payment or plan issue
Include your Apple ID email, plan name, purchase date, and a screenshot of the App Store receipt if possible.
What happens next
Clear support, no confusing ticket maze.
Every support message is read directly by the team that builds the app. That is how real problems get fixed quickly instead of sitting in a queue.
1. Send the details
Use the email button and include the checklist below. More context means faster fixes.
2. We review the case
We check account state, interview data, AI responses, and subscription records when available.
3. You get a clear next step
We will reply with a fix, a workaround, or the status of the issue if it needs an app update.
Common questions
Quick answers before you write in.
How fast will you reply?
Support is handled by a real person rather than a bot. Most issues get a reply within 24 to 48 hours.
Can you reset my free attempts?
If the app counted a session incorrectly because of a bug, send your account email and we can review it.
Should I include private interview answers?
Only include what is needed to debug the issue. You can remove names, companies, or personal details before sending.
Still stuck?
Send the issue and we will take it from there.
Account, billing, AI quality, voice, and bug reports are all welcome.